Terms and Conditions
These terms apply to the WandAR website, mobile application, accounts, communications, pet-care coordination, and related services. By using WandAR, you agree to these terms.
WandAR helps pet owners coordinate daily pet life, including pet profiles, sitter requests, nearby places, messages, and lost pet alerts.
WandAR is not a veterinary service, emergency service, animal control service, insurer, or law enforcement service. In urgent situations, use appropriate local emergency, veterinary, council, or animal welfare channels.
You are responsible for keeping your login details secure and for providing accurate, current information. You must not impersonate another person or create misleading pet, sitter, care, place, or alert information.
WandAR may help people discover, request, or coordinate pet care. Unless WandAR states otherwise in a specific paid service, users remain responsible for deciding whether a sitter, owner, pet, arrangement, or environment is suitable.
You should complete your own checks, share important care information, follow applicable laws, and use reasonable judgement before agreeing to any care arrangement.
Map and place information may be incomplete, delayed, or inaccurate. You should verify opening hours, rules, safety conditions, access, and pet restrictions before visiting a park, venue, or service.
Lost pet alerts are intended to help people share relevant information quickly. You must only submit information you have a right to share, and you must not use alerts to harass, trespass, publish false information, or encourage unsafe conduct.
You are responsible for the text, photos, messages, pet details, place notes, reports, and other content you provide to WandAR. You confirm that you have the rights needed to share that content.
You give WandAR permission to host, store, display, process, and share your content as needed to operate the features you choose to use.
You must not use WandAR to:
Payments processed through WandAR and Stripe are for real-world pet-care services arranged between customers and sitters. They do not purchase a digital subscription, digital content, an in-app currency, or an entitlement that unlocks app functionality.
The applicable price, service details, platform fee, cancellation policy, and available refund information are shown in the relevant request or booking flow. A payment may remain pending while WandAR receives and verifies the payment provider's final status. Do not assume a service is paid or confirmed until the app shows the resulting booking state.
Nothing in these terms excludes, restricts, or modifies rights you may have under applicable consumer protection laws that cannot be excluded, restricted, or modified.
WandAR may link to or integrate with third-party services, such as maps, payment providers, messaging tools, analytics, hosting, or support services. WandAR is not responsible for third-party services that it does not control.
You can request account deletion inside the mobile app under Login & privacy. Active bookings, in-flight payments or payouts, and open disputes must be resolved before deletion can proceed. Accepted deletion is irreversible. Some anonymised financial, safety, resolved-dispute, fraud-prevention, audit, or operational records may be retained where required as described in the Privacy Policy.
WandAR may change, pause, or discontinue website or product features. WandAR may also restrict or suspend access if these terms are breached, if there is a security risk, or if needed to protect people, pets, or the service.
WandAR will use reasonable care in providing the service, but the website and early access materials are provided on an "as is" and "as available" basis. To the extent permitted by law, WandAR is not liable for indirect, incidental, special, consequential, or punitive loss.
These terms do not limit rights, guarantees, remedies, or protections that apply by law and cannot be excluded.
Questions about these terms can be sent to hello@wandar.app.