Account deletion

Permanently delete your WandAR account

The fastest way to start the complete deletion process is inside the WandAR mobile app. This public page does not require you to sign in. If you no longer have access to the app, you can request help by email.

Start in the app

Sign in to the WandAR account you want to delete.
Open My Profile, select Security, then select Delete account.
Review any active obligations shown.
Complete the required security confirmation and submit the request.

Account deletion remains available from WandAR's restricted account screens when other product features require a new legal or age confirmation. Signing out, uninstalling WandAR, or pausing a WandAR Pro profile does not delete your account.

Request deletion without the app

Email support@wandar.com.au from the address associated with your account when possible. Use the subject “WandAR account deletion request” and include only the minimum details needed to identify the account. You do not need to reinstall or return to the app.

Support may use proportionate identity checks before accepting a request. Never email a password, sign-in token, payment card number, identity document, or one-time verification code.

Before deletion can proceed

Active bookings, in-flight payments or payouts, and open disputes may need to be resolved first. A legal hold can also delay completion. The app shows any current blocker without submitting a deletion request. These checks protect both parties to an unfinished real-world service or financial obligation.

What deletion does

Once accepted, WandAR locks account access and schedules eligible active-system data for deletion. This includes the authentication account, profile, pets, private photos, authored message content, notifications, device registrations, age-eligibility evidence, and other private account data. If Sign in with Apple is connected, WandAR also requests revocation of the applicable Apple authorization.

Accepted requests are completed within 30 days. WandAR sends a confirmation to the email address associated with the account when deletion is complete.

Limited information that may remain

WandAR may retain or anonymise only the minimum records required for tax, payment, fraud-prevention, safety, dispute, audit, legal, or security obligations. Those records are restricted, minimised or de-identified where possible, are not used as an active profile, and follow their applicable retention period.

Read the Privacy Policy or contact support@wandar.com.au for questions about access, correction, deletion, or retention.