Support
Contact us about accounts, pet profiles, sitter requests, bookings, payments, pet tags, lost-pet reports, privacy, or safety concerns.
Email support@wandar.com.au. Tell us the type of issue, what you expected, and what happened. Include only the details needed to find the issue. Never send your password, sign-in token, payment card number, or one-time verification code.
Include the approximate date, service type, and the status shown in the app. Do not email complete card or bank details. For an open booking, payment, payout, or dispute, keep the account active while support helps resolve the obligation.
Start deletion from My Profile > Security > Delete account. See the public account-deletion instructions. If you cannot access the account or have another privacy request, email support@wandar.com.au. The Privacy Policy explains deletion and limited retention exceptions.
WandAR is not an emergency, veterinary, animal-control, or law-enforcement service. Contact the appropriate local emergency service, veterinarian, council, or animal welfare authority when a person or animal needs immediate help. You may then contact WandAR support to report relevant in-app content or activity.
Camera, photo, location, and notification access are optional. If a permission is denied, you can continue using unrelated parts of WandAR and later change the permission in your device settings. Include your device model, OS version, and WandAR app version when reporting a device issue.