Privacy Policy
This policy explains how WandAR collects, uses, shares, and protects personal information through the website, mobile application, account, pet-care, payment, message, map, alert, and support features.
This policy applies when you visit the WandAR website, create or use a WandAR account, add pet or sitter information, coordinate a care service, send a message, use a map or lost-pet feature, make or receive a payment, contact support, or ask us to delete your account.
The website's early-access form currently confirms your selection in the browser and does not submit the entered address. The mobile application and support channels do process information as described below.
Depending on the features you choose to use, WandAR collects:
WandAR uses personal information to:
WandAR may share information with people and services involved in the feature you choose to use. For example, care details may be shared with a sitter you contact, and lost pet report details may be shared to help coordinate the report.
WandAR may also share information with:
A profile location is required to complete account setup. You can search for an area manually or choose to use the device's current location. WandAR requests device location permission only after you choose a location action; if permission is denied, manual area search remains available.
WandAR stores the profile's latitude and longitude as private account data to support location-aware features and authorised private care workflows. The profile label does not retain a street or unit, and public profiles and search responses do not return those coordinates. WandAR may use them on its servers for radius and distance calculations, but they are not public profile data.
When you use place search, WandAR sends your search text and information identifying the selected place to Google Places so that Google can return suggestions and the selected place details. Google also receives technical request data, such as your IP address. Google handles information it receives as described in the Google Privacy Policy.
Other features may ask for location when needed, such as maps, nearby opted-in presence, sitter or park discovery, care locations, lost-pet reports, or sightings. Permission can be denied in device settings; features that need device location may be limited, while features that do not need it remain available. Where a feature is designed to share an approximate area, WandAR does not intentionally display the exact source coordinate to other users.
WandAR aims to use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Production app traffic uses encrypted HTTPS connections. WandAR does not use personal information for third-party advertising, data brokerage, or tracking users across apps or websites, and the app does not request Apple's tracking permission.
You can initiate account deletion inside the mobile app under My Profile > Security > Delete account. Public instructions are available on the account-deletion page. Once accepted, WandAR locks access and schedules deletion of the authentication account, profile, pets, private photos, authored message content, notifications, device registrations, and other private account data. Active bookings, in-flight payments or payouts, and open disputes must be resolved first.
Completed booking and payment records may be retained in anonymised form where required for tax, payment, safety, resolved-dispute, fraud-prevention, or audit obligations. Restricted financial ledger, webhook-deduplication, administrator audit, and deletion-job records may be kept for the approved legal or operational period. A completed deletion tombstone is kept temporarily to block already-issued access tokens, then removed under the configured retention schedule.
You may update common profile information in the app, initiate account deletion under My Profile > Security, or ask to access or correct personal information WandAR holds about you. For privacy questions, requests, or complaints, use support@wandar.com.au.
If you are in Australia and are not satisfied with how a privacy complaint is handled, you may be able to contact the Office of the Australian Information Commissioner.
WandAR uses service providers that may process information in Australia, the United States, and other locations where those providers or their subprocessors operate. We take reasonable steps to use contractual, access-control, and security measures appropriate to the information and service involved.
WandAR accounts are only available to people who are at least 18 years old. WandAR records the minimum evidence described above instead of a date of birth. If the current eligibility confirmation is missing or no longer matches the current policy version, account access remains restricted until the person confirms again. A parent, guardian, or other person should contact us if they believe someone under 18 has created an account.
WandAR may update this policy as the website, product, legal obligations, or information handling practices change. The updated date above will show when this policy was last changed.